AI-Powered Contact Center Automation | Phonix Labs

Сapable of replacing humans in 90% tasks in contact center

Profitable for majority contact centers and front desks around the world

Fully automatic and capable of solving day-to-day problems

Platform-neutral, working with any contact center or other customer service system that is already installed and running

Automated interaction with existing systems

Operating simultaneously over multiple interfaces that constitute human agent’s workplace (e.g. agent’s desktop + CRM + ERP, etc.)

Available for text, voice, video

Any language

SaaS

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No upfront payments

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Standardized automated implementation, setup and tuition (2 weeks on average)

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Profitable from day 1

We adjust ourselves to any existing platform instead of proposing our own

And we make every AI agent introduction predictable in terms of effort and time, and scalable

30 + years in software development

25 + years in designing, selling, installing and supporting large software projects

20 + years in contact center and customer service software

20 + years in finance

Started SoftBCom Berlin GmbH in 2015

The company develops, sells, integrates and supports software systems for client servicing

Customers in Germany, Europe and Asia

A core team of high-end developers

Experience in the whole cycle

Studied and implemented a variety of AI applications

Developed methods for effective implementation of ML and LLM models

Customer service expertise